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VCOMM pride themselves in being able to provide support services across their complete portfolio. From telephone support to engineer on-site (same day if required). VCOMM cover all pre-sales and deployment services in-house and partner with fully accredited third party maintenance partners to provide post sales, engineer on-site and break-fix capabilities.

More often than not, if a partner engages with VCOMM in the early stages of a project, pre-sales consultancy services are offered free of charge on the basis that they will be included in the proposal produced after a successful POC (Proof Of Concept) .

VCOMM have developed their own fully partitionable provisioning platform which allows Service Providers and Resellers to order handsets for IP Centrex deployments which will be fully configured prior to delivery to customer site. This application is highly scalable and secure and allows for potential ZERO touch delivery of end points with a number of addtional value added features to further assist in the ongoing management and monitoring of phones once in the field.

VCOMM provide on site engineering resources for all franchises sold on a per engineer, per day rate excluding travelling time and expenses. Please contact your VCOMM account manager for more details.

VCOMM are committed to resolving technical support queries as quickly as possible regardless of the SLA in place. If you are a partner working with us to prove a concept, rest assured that our support mechanism will provide you with the very highest quality of support available.

If you have a problem, query or support issue, please contact our technical department directly on 01635 232436 who will escalate your issues immediately. If you have an out of hours support contract, please call our issued Out Of Hours support hotline.

If you hold a maintenance contract with VCOMM, all maintenance issues are handled via our dedicated post sales support line 01635 232436. Please have your contract details and all associated information regarding the fault to hand when calling.

• VCOMM Online - e-commerce site
• VCOMM Platform Partner Portal
• VCOMM's Unified Communications Strategy
• VCOMM Guide to SIP for the beginner
• VCOMM Return Materials Authorisation
• VCOMM Credit Application Form

VCOMM UK Ltd
Unit H, Castle Industrial Park + Pear Tree Lane + Newbury + Berkshire + RG14 2EZ
T: +44(0)1635 232430 + F: +44(0)1635 232439 + E: info@vcomm.co.uk