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communicate|collaborate|convergeWhether your customers require single seat teleworker solutions, IP enablement of traditional PBX systems or next generation hosted IP Centrex platforms, VCOMM has the best of breed solution to fulfil their needs. From a commercial perspective, VCOMM segment their products into three distinct areas of the sales cycle:
Before a decision can be made as to the viability of an IP Telephony solution, the customer needs to understand the impact of voice traffic across the data network. Congested circuits, poor quality of service and latency are all issues which may effect the performance of VoIP. VCOMM's VoIP Assessment service provides WAN and LAN network assessment tools to ensure the network is capable of supporting VoIP.
Once the network has been assessed, a decision needs to be made by the customer. This decision is whether or not to refresh the PBX’s to take advantage of the applications and productivity gains IP Telephony provides, or, keep the legacy telephone system in place and utilise SIP trunks and/or toll bypass to pass internal calls across the IP network free of charge. Switchvox from Digium provide an integrated telephone system which includes a whole whole host of Web 2.0 mashups for inbound call identification as well as an award winning IP-PBX platform. Quintum, and VegaStream offer a complete range of core and CPE Gateway solutions to enable toll bypass, remote access and long line extensions over IP as well as high concentration E1 solutions for call centres and carriers. If the customer is interested in a Voice over Wireless LAN (VoWLAN) solution for his business, VCOMM work closely with Extricom and Ruckus Wireless who provide leading edge, QoS enabled Wireless Access Point solutions. If securing the firewall and NAT traversal are of paramount importance to the customer, VCOMM promote the Ingate, Billion and Edgewater SIP aware routers, VPN, firewalls and SIParators. These devices can manage IP calls from outside the enterprise ensuring that no unauthorised access to the secure LAN is made.
Lastly, VCOMM carry Red Box Recorders and OrecX. Both vendors are software based IP call recording and monitoring platforms. They are able to provide cost effective IP based call recording for all of the leading IP PBX vendors including 3com, Avaya, Cisco, Mitel, Nortel, Siemens and ShoreTel as well as IP Centrex platforms such as Broadsoft, Sylantro and Asterisk. Uniquely, both platforms offer a hosted platform and/or CPE deployable solutions based on the clients compliance requirements. Please feel free to browse through our complete product portfolio for more innovative IP Telephony, VoIP and SIP based solutions.
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