|| Pitch

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8el’s IP Centrex service provides a direct alternative for customers requiring a corporate Voice over IP system and considering implementing an IP-PBX solution. The Centrex solution is a fully managed PSTN grade VoIP solution, where customers pay a monthly charge per user, to access the full stability and functionality of an NGN network; avoiding the capital expenditure and maintenance costs of an IP-PBX solution.

By rolling out a QoS enabled WAN to connect multiple company sites to 8el’s carrier grade NGN gateways, the customers receive centralised access to corporate services and a single point of ownership. Each user is allocated an IP phone and an intuitive soft client, and then assigned a user type to determine the level of access and functionality. Services range from a single softclient user through to an operator requiring ACD access. An 8el IP Centrex solution is fully scaleable with the IT decision maker able to add and remove users profiles as required.

|| Platform Features

  • FAX Support (including T38) - YES
  • IVR / Auto Attendant - YES
  • DDI Support (direct dialling) - YES
  • Hunt Groups - YES
  • Music On Hold - YES
  • ACD Call Centre capability - Q4 2007
  • Unified Messaging (VM to email) - YES
  • Application Integration - YES via TAPI Interface
  • Disaster Recovery - YES
  • 999 Emergency Services support - Q4 2007
  • Codec Support - G711, G729a, G726, GSM
  • Protocol Support - H323 and SIP
  • Wireless Devices - YES
  • Call Recording - YES
  • Free Trial - YES
  • Primary Contact - Jon Walters
  • Technical Contact - Phil O'Keeffe

* 8el provide both SIP trunking and IP Centrex Services.

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|| Additional Information

"8el is an established and trusted supplier of voice and data solutions to mid-sized UK corporates. Our reputation for providing efficient, cost effective communications networks comes from our ability to combine cutting edge technology with quality expertise and accessible, proactive support."
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communicate|collaborate|converge
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communicate|collaborate|converge